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• The player from Pakistan claims that his account was blocked, alleging he broke the rules.
• At 1Win, we understand that choosing the right online betting platform can be a daunting task.
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• The player was accused of using multiple accounts, and explained that they shared a house with other people that also had accounts at the same casino.

The player’s verification is delayed.

We ended up rejecting the complaint because the player stopped responding and even though the casino’s reaction came too late, the player didn’t lose any money. The player confirmed the verification was completed successfully and he received the withdrawal. The player struggles to withdraw his balance for over a year for unknown reason.

Player’s deposit has not been acknowledged.

The player from the Philippines had submitted a withdrawal request less than two weeks before contacting us. We acknowledged the delay and advised her to be patient while the casino processed her withdrawal. After the recommended timeframe passed without a response from her, we were 1win unable to investigate further and had to reject the complaint. The player from India accused 1Win of being a scam, highlighting a lack of transparency regarding regulation and a refusal to answer questions about compliance.

Player’s withdrawal and deposit pending after verification delay.

Whether you’re new to online gaming or the experienced player, 1win offers all you need to be able to maximize your profits and enjoy a top-notch casino experience. The player from Italy requested a withdrawal, but it has been pending since. There was no response from the casino so the complaint was closed as ‘unresolved’. The casino asked to reopen the complaint as the matter was resolved.

Player’s account blocked with balance after KYC check.

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Accounts

Therefore, we concluded that the casino had acted correctly and in accordance with its terms and conditions. A player from India had deposited 22,000 INR into a 1win account using the UPI payment method, but the deposit was not received. The casino’s customer support informed him that the deposit had been activated by another user ID. The complaint was closed due to the player’s lack of response to our messages and questions, which prevented further investigation or resolution. We informed the player that it was common for withdrawals to take several days or even weeks to process and advised patience.

Player’s withdrawal has been delayed and account issues persist.

We asked the casino to supply supporting evidence of this, but had no further response from them and so the complaint was closed as ‘unresolved’. The casino requested the complaint be reopened and stated that they had decided to pay the balance to the player. We asked the player to confirm this, but as they did not respond the complaint was eventually rejected. The complaint was then reopened once more, the player confirmed receipt of their money and that the situation was resolved.

Player can’t find withdrawal button.

However, the player was unable to provide the requested document, leading to a deadlock. The casino insisted on the necessity of the document for identity verification. As the player failed to comply with the requests from both the casino and the Complaints Team, his complaint was eventually rejected.

Player’s account is blocked.

• The player from Russia had their account blocked after verification without explanation, with the casino citing general rules.
• He reported that 1Win provided no reason for the closure and had ignored further communication regarding a refund.
• The casino acted in accordance with its terms and conditions, and we accept its decision.
• After contacting support, he was told to wait 30 minutes, then 7 days, only to be informed that it was a payment system issue without resolution or timeline.
• The player from India had deposited 40,000, wagered up to 48,800, and requested a withdrawal.
• The player from Algeria requested a withdrawal a week ago, and it has been pending since.
• The casino had then agreed to refund the player’s balance but had refused to unblock his account.

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Player claims that payment has been delayed.

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Later, the player informed us that his withdrawal request amount had been returned to his account on the casino site and asked us to close his complaint. The player from India experienced difficulties logging into their casino account, which had been blocked with a significant money balance. The player initially reported placing sports bets, later mentioning other games such as spinning wheel and aviator.

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Player’s account has been blocked withholding winnings.

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Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In our comprehensive review of all relevant aspects, 1win Casino has attained a High Safety Index of 8.6. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers. Don’t forget to take advantage of our exclusive welcome bonus of up to ₹100,000.

Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players. At 1Win, we’re committed to providing a seamless and secure online experience. Our 1win login process is quick and easy, and our 1win app is available for both iOS and Android devices, making it easy to bet on the go. At 1Win, we understand the importance of providing a seamless and secure gaming experience. That’s why we’ve developed a user-friendly interface that’s easy to navigate, even for the most novice of gamers.

• At 1Win, we understand that our customers are looking for a comprehensive online gaming experience that combines the thrill of sports betting with the excitement of playing at a casino.
• As a result, the investigation was unable to proceed, leading to the rejection of her complaint.
• The casino, however, had referred to their clause 9.7, which allowed them to block accounts committing fraudulent actions.
• Despite the delay, the player had been advised to wait for at least 14 days after the withdrawal request.
• No, big leagues cannot be fixed, because the players win a lot and they are not interested.

The player from India had his account closed by the casino, which cited fraudulent actions such as multi-accounting and automating bets. The player denied these accusations and requested evidence of the alleged fraud. We determined that since the balance in the player’s account at the time of closure was zero, we were unable to assist further. The casino was entitled to close an account for any reason if they paid out the player’s rightful winnings. The player from India faced an issue where 180,000 INR was debited from his bank account but not credited to the casino account.